I can provide remote support via the Google Chrome Remote Desktop Support service if you follow these easy steps.
This will give you a one-off access code that I can use to remotely view your computer during the session.
- Visit https://remotedesktop.google.com/
- Click Share my screen
- Login with a Google Account or create a new one
- Under Share this screen click the button to download the Chrome Remote Desktop add-on for your browser and follow instructions to install
- Click Generate Code (https://remotedesktop.google.com/support)